Role: Principal Software Engineer, Customer Experience

Function: Software Engineering / Customer Experience

Location: Bengaluru, India (Hybrid – 3 days in-office)

Type: Full-time

Compensation: Competitive compensation (details not specified)

Industry: Information Technology & Services / AI / Mobility / Physical Infrastructure

About Company

The company is pioneering the Recognition Economy using AI-powered computer vision. It operates checkout-free parking at 4,500+ locations across North America.

The platform has expanded to retail, gas stations, and airports. Backed by $4.1B in Series D funding, it is the largest parking operator in North America.

With a team of 20,000, it builds infrastructure that makes being known unlock access everywhere. Fast-paced, mission-driven, and engineering-led — this is where bold ideas get built.

Position Overview

We are looking for a Principal Software Engineer to lead the Customer Experience application development group through its next phase of step-function growth. You will define technical vision and strategy for high-throughput, consumer-facing mobility products spanning parking, aviation, and fleet management. This is a hands-on leadership role where you will shape engineering culture, drive architectural decisions, and directly influence the product experiences of millions of the company's members.

Role & Responsibilities

• Define and drive technical strategy for customer-facing applications across the company's mobility platform
• Architect and deliver large-scale distributed systems that handle high-volume, real-time consumer transactions
• Establish engineering best practices, reliability standards, and frameworks for rapid experimentation
• Improve developer velocity through tooling, platform investments, and process improvements
• Coach and mentor senior engineers; play a key role in recruiting top engineering talent
• Partner cross-functionally with Product, Design, and Data teams to align technical direction with customer needs
• Identify and leverage AI tooling (e.g., GitHub Copilot, Claude Code) to accelerate engineering productivity

Must Have Criteria

• 14+ years of software engineering experience building consumer-facing (B2C) applications at scale
• Proven track record of designing and delivering large-scale distributed systems handling high-throughput, real-time workloads
• Expert-level proficiency in Scala or Java (JVM-based backend engineering at scale)
• Strong experience with data-intensive architectures using relational datastores such as MySQL or PostgreSQL
• Experience initiating and driving company-wide technical strategy as a principal or staff-level engineer
• Demonstrated experience leading and mentoring senior engineers in a fast-paced product engineering environment
• Track record of cross-functional collaboration across Product, Design, and Data in B2C and B2B settings

Nice to Have

• Experience with Snowflake or similar cloud data warehouses for analytics-heavy architectures
• Prior experience in high-growth startups or scaleups (Series B and beyond)
• Exposure to mobility, parking, logistics, or real-time location-based platforms
• Experience leveraging AI coding tools (GitHub Copilot, Claude Code) to improve team productivity
• Advanced degree (MS or PhD) in Computer Science or a related technical field

What We Offer

• Opportunity to build a global mobility platform impacting millions of users daily
• Work at the cutting edge of AI, computer vision, and real-world infrastructure
• Collaborative, engineering-led culture that values ownership and bold thinking
• Hybrid work model with 3 days in-office at the Bengaluru location
• Competitive compensation and the chance to grow with a Series D company at scale